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Shipping and Terms of Payment

1. Payment Options

If our online shop is active in your region, the following payment methods are available during checkout:

  • Bank transfer (prepayment)
  • PayPal
  • Credit card
  • Direct debit
  • Invoice

Payment by Invoice:

Invoice payment is only available for:

  • Public institutions (e.g. museums, universities)
  • Government authorities
  • Returning customers and known businesses

Please note: For larger order volumes, we reserve the right to request advance or partial payment.

If the online shop is not active, the offer and payment process will be arranged individually by agreement as part of the quotation and order confirmation.

2. Payment Terms

Unless otherwise agreed, delivery is made against prepayment.
Our invoices are – unless stated otherwise – due immediately and without deductions, but no later than the due date indicated on the invoice.

Discounts are only possible with prior written agreement.

3. Choosing a Payment Method During Checkout

The available payment options will be shown to you during online checkout – if our shop is active.
For custom orders outside the shop, payment terms are defined directly in the offer or order confirmation.

📦 Shipping Terms

4. Delivery Times

  • Sample orders: approx. 1 week
  • Standard orders: Typically around 3–4 weeks
  • The exact delivery date will be confirmed in your order confirmation.

You can also find details about production and delivery times in our FAQ.

5. Shipping Providers

The choice of shipping provider depends on the type and size of your order.

  • Parcel shipping: Usually via UPS or DHL
  • Freight shipping: For larger quantities or delicate products (e.g. bottles, gift boxes) via a specialized food logistics carrier

6. Shipping Costs

📍 Within Germany

  • Up to 15 kg: €17.00 net
  • Each additional 15 kg: another €17.00
  • Maximum rate per pallet (freight): €125.00 net

🇪🇺 Within the EU

  • Up to 15 kg: €45.00 net
  • Each additional 15 kg: another €45.00
  • Maximum rate per pallet (freight): €175.00 net

🌍 EFTA Countries (Iceland, Liechtenstein, Norway, Switzerland)

  • Up to 15 kg: €65.00 net
  • Each additional 15 kg: another €65.00
  • Maximum rate per pallet (freight): €175.00 net

Additional customs duties, taxes, or import charges outside the EU must be paid by the recipient.

7. Express & Fixed Delivery Dates

  • Express shipping: Upon request, we can arrange delivery within 48 hours.
  • Fixed dates: Preferred delivery dates (e.g. for events) can be specified with the order or arranged individually. These dates are considered non-binding unless explicitly confirmed by us.

Please note that additional charges may apply for express and fixed-date deliveries, depending on the logistics provider and destination.

8. Individual Shipping & Packaging

We offer custom shipping solutions for promotional items and bulk mailing, including:

  • Shipping individual packages directly to your customers
  • Inserting greeting cards, flyers, or personalized materials
  • Scheduled deliveries for specific occasions like birthdays or anniversaries

These services are available for both shop orders and direct orders. Feel free to reach out to us!

9. Delivery & Drop-off

Delivery is made to the address you provide – depending on the order size via:

  • Parcel service (UPS / DHL)
  • Freight carrier for larger or more delicate deliveries

We select the shipping method based on the product type, quantity, and delivery destination.

✅ Legal Notice

This information is provided in accordance with § 312j BGB and Article 246a EGBGB.
For more information on cancellation rights, terms and conditions, privacy, and legal notice, please visit the relevant sections of our website.

FAQ

Chocolate evokes emotions and is associated with joy, appreciation, and indulgence – ideal qualities for a chocolate promotional gift and for a sustainable brand image.

The ideal choice depends on various factors: your specific occasion, your target audience, your budget, and the message you wish to convey. Logo chocolates, for example, are excellent as giveaways or for broad brand presence. Custom special shapes offer maximum uniqueness and are particularly suitable for representing products or mascots.

Fine pralines or bars in high-quality packaging are perfect for exclusive client gifts or as a sign of special appreciation. We are happy to provide detailed advice to help you find the optimal chocolate promotional gift for your needs. Also discover our [Link to section “Creative Variety”] product overview.

Yes, with us, even small runs of about 50–100 pieces are possible – perfect for exclusive client gifts or internal events.

We always produce your promotional chocolate fresh to order to guarantee you the best possible quality and shelf life. The exact minimum shelf life varies depending on the chocolate type and any fillings or ingredients. Generally, for dark chocolate, you can expect a shelf life of approx. 12-18 months; for milk chocolate and white chocolate, it’s approx. 6-12 months. You will, of course, receive precise information on the shelf life of your specific product with your offer or find it on the packaging.

The delivery time for your custom promotional chocolate consists of the production time and the shipping duration. The production time depends on the complexity of your order (e.g., creation of a new 3D mold), the chosen chocolate, the packaging, and the quantity ordered. Generally, you can expect a production time of approx. 3 weeks after final design approval. Standard products or items without elaborate customization are often available for faster delivery. For particularly urgent inquiries, we are happy to check the possibility of express options. Please inform us of your desired delivery date as early as possible so that we can plan everything optimally for you.

Yes, absolutely! The precise reproduction of your company logo or a custom design is one of our core competencies. We can emboss, print, or design your logo as part of a more complex custom shape. For an optimal result, please send us your logo as a vectorized file (e.g., in .eps, .ai, or .svg format) or as a high-resolution image file. Learn more in the section [Link to section “Logo Chocolate”].

Sustainability and conscious indulgence are close to our hearts. We work closely with partners like Callebaut who are committed to sustainable cocoa cultivation within programs like “Cocoa Horizons”. Many of our dark chocolates with a high cocoa content are also naturally vegan. Please contact us specifically regarding your wishes for sustainable or vegan chocolate options. We are happy to advise you on the suitable products from our range. You can also find more information under [Link to section “Sustainability & Responsibility”].

Yes, absolute transparency and your satisfaction are very important to us. Before we begin with the production of your custom promotional chocolate, you will receive a detailed digital design draft (a so-called mockup) or an illustration for your review. Only after your final written approval of this draft will we start with production. This way, you can be sure that the final result exactly matches your expectations.

Advertising with chocolate means making your brand tangible in a delicious and appealing way – individually designed, elegantly packaged, and as a moment of indulgence directly with your customers.

Custom chocolate promotional gifts ensure lasting attention, positive emotions, and a lasting impression. They strengthen customer loyalty and are particularly cherished.

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